Terms of Service

1. The service

AgencyTrack is a software platform that helps freelancers and agencies manage clients, projects, invoices, payments, meetings, and team members. We may add, change, or remove features over time to improve the service.

2. Eligibility and your account

• You must be at least 18 years old and able to enter into a binding contract.
• You must provide accurate information and keep it up to date.
• You are responsible for keeping your password secure and for all activity under your account.
• You are responsible for your team members’ use of the workspaces you create for them.
• Notify us promptly at sohailatwork10@gmail.com of any unauthorized use or security issue.

3. Early access and beta features

AgencyTrack is offered on an early-access basis and may include features labelled “beta” or “preview.” These are provided as-is, may change or be discontinued, and may be less stable than generally available features. Early-access invitations and promotional offers (such as free Pro time for early users) are discretionary and may be limited or withdrawn.

4. Acceptable use

You agree not to:

• Use the service for any unlawful, fraudulent, or harmful purpose.
• Attempt to gain unauthorized access to the service, other accounts, or our systems.
• Upload malware or interfere with the integrity or performance of the service.
• Reverse engineer, copy, resell, or sublicense the service except as expressly permitted.
• Use the service to send spam, or to store or process data you do not have the right to store or process.
• Use automated means to scrape, overload, or abuse the service or our public forms.

5. Plans, billing, and cancellation

• AgencyTrack offers a free plan and paid plans (Pro and Ultra) billed monthly in Indian Rupees.
• Paid subscriptions are processed by Razorpay and renew automatically each month until cancelled.
• You can upgrade, downgrade, or cancel at any time from your billing settings. Cancellation stops future charges; you retain access until the end of the current billing period.
• Applicable taxes (such as GST) may be added to the listed prices.
• Charges already made are non-refundable. Please review our Refund & Cancellation Policy for full details.
• We may change our prices with reasonable advance notice; changes do not affect the period you have already paid for.

6. Your data and content

You retain all ownership of the data and content you put into AgencyTrack (your clients, projects, invoices, and files). You grant us a limited, worldwide licence to host, process, and display that data solely to provide and support the service to you. You are responsible for the lawfulness of the data you store and for having any consents required from the people whose information you enter. You can export your data at any time. We handle personal data as described in our Privacy Policy.

7. Feedback

If you send us suggestions or feedback, you grant us a perpetual, royalty-free right to use it to improve AgencyTrack without any obligation to you.

8. Intellectual property

The AgencyTrack software, brand, logo, and design are owned by us and protected by applicable intellectual-property laws. These Terms do not grant you any right to our trademarks or branding except as needed to use the service normally.

9. Third-party services

The service integrates with third parties such as Razorpay, Supabase, Resend, and Vercel. Your use of those services may be subject to their own terms and policies. We are not responsible for third-party services we do not control.

10. Disclaimers

The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including fitness for a particular purpose. While we work hard to keep the service reliable and secure, we do not warrant that it will be uninterrupted, error-free, or that it will meet every requirement. You are responsible for keeping your own backups of critical data using the export tools provided.

11. Limitation of liability

To the maximum extent permitted by law, AgencyTrack and its operator will not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, goodwill, or business, arising from or related to your use of the service. Our total aggregate liability for any claim is limited to the amount you paid us for the service in the three (3) months immediately before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify and hold harmless AgencyTrack and its operator from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your misuse of the service, your violation of these Terms, or your violation of any law or the rights of a third party (including the rights of the people whose data you store).

13. Suspension and termination

You may stop using the service at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the service in a way that harms others, us, or the service. On termination, you may export your data for a reasonable period before it is deleted in accordance with our Privacy Policy.

14. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including internet or hosting outages, failures of third-party providers, power failures, natural disasters, or government action.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you. Continued use of the service after changes means you accept the updated Terms.

16. General

• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Severability: if any provision is found unenforceable, the rest remain in full effect.
• No waiver: our failure to enforce a provision is not a waiver of it.
• Entire agreement: these Terms, together with our Privacy, Cookie, and Refund policies, form the entire agreement between you and us regarding the service.
• Notices: we may give notices by email or through the service; you can reach us at the addresses below.

17. Governing law and disputes

These Terms are governed by the laws of India, without regard to its conflict-of-laws rules. Subject to any non-waivable rights you have under applicable consumer law, any disputes will be subject to the exclusive jurisdiction of the competent courts in India. We encourage you to contact us first so we can try to resolve any issue informally.

18. Contact

Questions about these Terms? Email sohailatwork10@gmail.com, contact our Grievance Officer (Md Sohail Ansari) at sohailatwork10@gmail.com, or visit our contact page.